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Privacy Policy

Privacy Policy

At Nexthikes (a brand of Next Hikes IT Solutions Pvt. Ltd.), we are committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website, mobile applications, and services (collectively the “Platform”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please do not use our Platform.

1. Information We Collect

We collect information from you in the following ways:

1.1 Personal Information

When you register, subscribe, or use our services, you may be asked to provide personal information, such as:

  • Name
  • Gender
  • Email address
  • Phone number
  • Address / Location data
  • Payment details (if applicable and collected directly by payment aggregator)
  • Data collected directly by third parties (payment aggregator) and / other information necessary to provide our services

By using our services, you consent to the collection and processing of your data.

1.2 Usage Data

We may collect non-personally identifiable data, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring/Exit pages
  • Date/time of access
  • Log files (call as well as text)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small files stored on your device that help us analyze usage patterns and improve functionality. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services
  • To improve, personalize, and develop new features for the Platform
  • To communicate with you, including sending updates, promotions, and other relevant information
  • To process payments and fulfillment of services.
  • To detect and prevent fraud, security issues, or violations of our terms of service
  • To analyze usage trends and improve user experience
  • Additionally, when you purchase services, we collect your billing and transactional information to process the order.

3. How We Share Your Information

We do not sell, rent or trade your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with third-party service providers that help us operate the Platform (e.g., payment processors / data storage, email providers). These third parties are obligated to protect your information.
  • Legal Requirements: We may disclose your information to comply with applicable laws, legal processes, or Government requests.
  • Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Third-party providers (e.g., payment aggregators / gateways) have their own privacy policies. Once redirected outside our Platform, this Privacy Policy no longer applies.

4. Data Security

We implement industry-standard security measures to protect your personal information.

  • Encrypted servers and secure data centers
  • SSL-enabled payment gateways
  • Strict access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. User discretion is required.

5. Your Choices

5.1 Access and Update

You may access, update, correct or delete your personal information by contacting us directly through our support channels.

5.2 Opt-out of Communications

You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email. You may also contact us to stop receiving marketing communications.

5.3 Cookies Settings

You can control cookies by adjusting your browser settings. However, disabling certain cookies may affect the functionality of the Platform.

6. Children's Privacy

Our Platform is not intended for persons under the age of 18. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible upon parental/guardian request.

7. Deletion of Data

Users data is deleted automatically after 90 days. Alternatively, send a request with the subject “Delete Account” from your registered email/phone. Some data may be retained where necessary for legal compliance or dispute resolution.

8. International Data Transfers

Please be aware that your information may be transferred to, stored, and processed in a Country different from where you may be residing or logging from. By using our services, you consent to the transfer of your data to countries outside your own, which may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices or to exercise your rights, please contact us at:

11. Dispute Resolution

  • This Privacy Policy is governed by Indian Law.
  • Exclusive jurisdiction lies with the courts at Noida, Uttar Pradesh, India.
  • Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 by a Sole Arbitrator, who shall be a lawyer practicing at District Courts, Noida for 15+ years (proceedings will be in English, conducted at Noida, Uttar Pradesh, India). Costs shall be borne by the Data Principal.